Frequently Asked Questions
How long are production & shipping times?
All orders will be created and shipped within 1-2 business days (often much sooner!)
Once shipped via USPS it takes 2-5 business days to get to you, depending on how close your location is to Utah. Priority Mail can be purchased for an additional fee and that takes about 1-2 business days to arrive.
You will receive an email with your tracking number when your order ships.
How can I take care of my jewelry?
Gold Filled & Sterling Silver items are meant to last for years. Over time, jewelry can become dull or discolored if not taken care of properly. It's totally normal for Silver to tarnish over time (metal + oxidation = science!) but it cleans up nicely and polishing occasionally with a dry, soft cloth is recommended. Be extra careful with plated items around liquids such as sweat, water, lotions, and makeup. Try to remove your jewelry before sleeping or bathing.
I have a sensitivity to nickel, can I wear your jewelry?
YES! All of our jewelry is nickel free. Most pieces are gold filled or sterling silver and some earrings are plated with surgical stainless steel as the base metal. When in doubt, a thin coat of clear, dry nail polish can help preserve the life of your plated jewelry and it works GREAT as a protection barrier between the metal and your skin.
Can I make a return?
Please understand that this is a teeny-tiny small business and we can't process returns just because you changed your mind. We take special care that listing descriptions and photos are clear and accurate. Please check measurements before purchasing. Of course, if your item arrives broken or you believe there is an error on our part please email us right away at firstname.lastname@example.org and we will be happy to help find a resolution.
Do you ever have sales?
Most definitely! We announce sales, coupon codes, promotions and giveaways on our Instagram @goodcanyon so make sure you are following us so you don't miss out!
Do you do collaborations?
Good Canyon loves to collaborate! If you are a small business or influencer with at least 10,000 followers (just need you to have that swipe up cabability! But sometimes we make exceptions...) send us an email at email@example.com or DM us on Instagram @goodcanyon with what you have in mind.
Do you sell wholesale?
YES! DM @goodcanyon or email us at firstname.lastname@example.org for more information about your shop and what you are interested in. MOQ is currently 20 items.
Do you charge sales tax?
Only Utah customers are assessed sales tax, per Utah State law.
What is the best way to contact Good Canyon?
For a fast response DM us on instagram: @goodcanyon
If you have a detailed question or proposal then email is the way to go: email@example.com
We are pretty good about responding quickly during regular business hours. If it's late at night, a weekend or a holiday we'll respond as soon as we get back in the office.